Studio Faqs

Why should I choose Pure Pilates
Our approach to Pilates is thoughtful and connected. While each of our instructors offers a different style of teaching, all of our classes share a common theme – a commitment to excellence in Pilates and a methodology that will deepen your connection to your body and mind. We empower our clients to trust themselves – and explore what they can accomplish with their own bodies!

I’ve never done Pilates. Is that a problem?
No way. Everyone is a beginner once, and our sessions can be tailored to every fitness and ability level. If you’re new, we suggest starting out with a Level 1 class or a private session, which is completely customizable. If you can’t find an introductory class that works with your schedule just give us a call. We’ll help you get started.

What if I have an injury?
The beauty of Pilates is in its ability to encourage rehabilitation and healing. If you’re injured or have physical restrictions, let your instructor know. She’ll show you modifications for movements that are uncomfortable or beyond your ability. If you’re currently under a doctor’s care, give us a call. We’ll make sure you’re scheduled in a class that will offer you the best experience.

What if I’m pregnant?
Congratulations! Pregnancy is an amazing time, and there’s no reason to let it keep you from enjoying the benefits of Pilates. In fact, Pilates is an ideal exercise routine for pregnancy because it helps you reduce stress, sleep better and creates a mind-body awareness that will help you make the most of this magical time. Let your instructor know if you’re pregnant. She will offer modifications for moves that are uncomfortable.

Is there a minimum age?
Our classes include all ages, but we recommend starting at age 13. Pilates is a great exercise routine for young growing bodies – especially those involved in sports. It can help minimize strength training injuries and improve balance, flexibility and coordination.

Can I get a private session?
If classes aren’t your thing, or you just want the extra attention of a one-on-one session, we offer private Pilates and physical therapy sessions. While these sessions can be purchased online, you’ll need to schedule them by calling (949) 444-1253 or emailing two preferred dates and times to info@purepilateslaguna.com. Private sessions are great for beginners hoping to get acquainted with Pilates equipment and routines, or for those looking for a little extra attention on form and technique. If your doctor has recommended physical therapy, we’re happy to check with your insurance to determine coverage.

What should I wear?
Grab your stretchiest pants and leave your shoes at the door. While we don’t have a dress code, we recommend wearing something fitted and comfortable that allows your instructors to assist with proper form and lets you move around comfortably.

How do I prepare for my first class?
New to Pilates? Don’t be nervous. Our first-class checklist is simple:
1. Go to our website in the upper left hand corner you will see a goldish/brown button, CLICK TO SCHEDULE YOUR APPOINTMENT ONLINE, This will bring you to another window where you will choose New to the site. Fill all the information requested, including a valid credit card. Once that is completed give us a call so we can help you select which package you would need. We would be glad to book your first class with us. 2. You will be able to schedule future classes online (Make sure to click confirm on the second page.) 3. Receive a confirmation email 4. Arrive 5-10 minutes early to your first session so you can complete and necessary paperwork and get acquainted with our studio and equipment. 5. If you need any assistance, feel free to email or call us at 949-444-1253 or e-mail us at info@purepilateslaguna.com

What equipment do you use?
Our studio is a playground for the spirit and body. We use Balanced Body clinical studio reformers, Pilates mats, Theraband fitness bands, foam rollers, magic circles, hand weights, jumpboards, fitness balls, ballet barres, CenterLineCadillacs, combo chairs, Pilates arches, contour step barrels, Pure Pilates spring walls and (even) more.

When will I see results?
Joseph Pilates himself said it best: “You’ll feel better in 10 sessions, look better in 20 and have a whole new body in 30 sessions.” Pilates exercises strengthen and tone the body while focusing on alignment, form and breath, and from our experience, our clients see increased energy and invigoration after their first session. The practice is also ideal for injury prevention and gentle enough to use as a therapeutic approach to many chronic ailments.

Our studio policies

Do you provide payment plans?
You bet. Don’t stress over paying. We provide flexible plans for all of our packages. Just ask us!

Can I share purchased sessions?
Sharing is caring, so feel free to spread the love. You can gift purchased sessions to family and friends. This, of course, excludes unlimited packages.

Is there a money-back guarantee?
We stand by our studio and your studio experience. If you’re not happy, we’re not happy. If you’re not satisfied with your session, we’ll refund you.

What’s your cancellation policy?
We’re into commitment here. If you can’t make a session, it’s no problem, but keep in mind that we require you to cancel at least 12 hours before the class starts. If you’re a no-show, the session will be deducted from your current package. Please cancel as soon as possible as a courtesy to your instructor and other clients who would like to take that class.

Do you charge late cancel or no-show fees?
If you schedule a class and fail to cancel or do so within 12 hours of the class start time, you’ll forfeit that session from your package.

Scheduling and billing

Can I use my packages at all studio locations?
Of course! If you’ve purchased a package, feel free to schedule sessions at any of our three locations.

How do I purchase packages?
Buying a package is easy – even for the non-technical types (you know who you are). From our website, click the ONLINE STORE link. You’ll see two options in the upper right-hand corner under the Online Store tab: SERVICES and CONTRACTS. Each selection will show you a variety of packages available under each category. Choose a package, select a start date (if applicable) and click “checkout” or “make purchase.” You’ll then need to log into your account to complete the checkout process. If this is your first time on the site, give us a call and we’ll set you up as a new user. Once you’re set up, you can purchase additional packages yourself, or log in to view your purchases, account information and history.

Can I change my package?
Change is good, and we embrace it. Call us anytime and we’re happy to update or modify your package.

How does the waitlist work?
If you want to schedule a class that’s full, you’ll see an option to join the waitlist. If a spot opens up, you’ll be added to the class and sent a confirmation email. Don’t worry, you won’t be added within 12 hours of the class, so you’ll be able to cancel your reservation if needed. If you want to add a class within 12 hours, we recommend checking for openings and giving us a call or sending us an email.

What if the computer is (gasp!) wrong?
If the website isn’t pulling your correct information, or you’re confused about your package or purchases, just give us a call. We’ll get everything straightened out.

Do I have to use the MINDBODY online tool?
Our scheduling software makes our studio efficient and accessible for everyone. For that reason, we prefer all our clients to use our online software. This makes it easy for you to purchase packages, schedule and cancel classes and join waitlists, as well as modify personal and billing information when necessary. If you ever need help with forgotten login information or site navigation, just give us a call.

What else can I do online?
Using our scheduling software, you can view your upcoming schedule, past visit history and update your billing information.
Update personal or billing information: After logging into your account, look for the MY INFO tab and click “MY INFO.” This will bring you to your PROFILE, where you can change your personal information, billing information or even allow you to add a family member.
View your schedule: In the MY PROFILE screen, select MY SCHEDULE. This will show you all future sessions you’ve booked.
View your history: Select VIEW HISTORY to see a list of classes you’ve previously taken and which packages paid for these sessions.
View your purchase history: Click PURCHASE HISTORY for an up-to-date account of which packages you’ve purchased and the amount you paid.
View account status: By clicking on ACCOUNT, you’ll see how many classes you’ve purchased and how many currently remain in your package.

How do I redeem a voucher?
Turn your voucher into an amazing Pilates experience. If you have a voucher from Groupon, Living Social or Amazon Local, give us a call. We’ll just need your voucher number to set up your online account and sign you up for your first session.